What Information We Collect and Why
We collect your name, contact details, and account credentials when you register. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier — never your full mobile banking PIN or password. Device information such as browser
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type, IP address, and session timestamps are logged automatically to detect unusual account access and prevent unauthorised logins. We also collect records of how you interact with your account dashboard, which helps us resolve support queries faster. Data related to bKash, Nagad, and Rocket transactions is
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retained only as long as required for account reconciliation and is not shared with third parties for marketing. If you use our platform from Bangladesh, your data is handled under the terms stated here, subject to applicable local law. You may request a full summary of
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what we hold against your account at any time by contacting our support team. We do not sell personal data. Retention periods vary by data type — payment records follow financial record-keeping norms, while session logs are cleared on a rolling basis.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.